Managed IT Solutions

Your organization runs on technology and you require a company which can provide a comprehensive set of IT solutions to support and manage your day to day technology operations. From end user help desk support to your network infrastructure and security; you deserve a provider with the capabilities to handle any technology challenge life throws at you.

Our team has the real-world experience, training, and skillsets to help you manage any level of your technology needs. Whether it’s managing a portion of your network, providing dedicated onsite resources, or managing your entire IT infrastructure; Pumex Computing has the flexibility to assist your organization achieve its technology mission.

Our Services

Help Desk Support

Our Help Desk support will ensure your users have the assistance they need, when they need it. We take even the small details into consideration, such as only pushing workstation patches and updates to your systems during off hours. This way we ensure maximum up time and minimal disruption to your users’ day.

  • 24×7 End User Support
  • Remote Support: 24 hours a day by email or chat, or via phone during business hours
  • Scheduled or Emergency Onsite Support
  • License Management and Equipment Procurement
  • Wholistic Management of your entire suite of Applications
  • Retainer or Unlimited Support Plans
  • Dedicated Account Manager
  • Managed Workstations (PC & Mac)
  • Anti-Virus and Anti-Malware
  • Enhanced Email Security

Network Support

Making sure the critical elements of your network are available 24×7 is our specialty. We continually monitor and assess the health of your network. Creating the proper tolerances for notification and action are critical to your organization’s success.

  • 24×7 Server/Network Monitoring and Response
  • Network Security Review
  • Managed Server Solutions (maintenance & automation, patch management, and security updates)
  • Server Backup, Disaster Recovery, and Business Continuity Solutions
  • System and Network Administration
  • IT Governance & Security Policies and Procedures Document Creation
  • VoIP and Phone Systems Management
  • Asset Lifecycle Management and Procurement
  • Anti-Virus and Anti-Malware

Cloud Solutions

Not all Cloud solutions are created equal and between SaaS, PaaS, IaaS and the myriad of providers out there today; it can be daunting to figure out the right fit for your organization. Pumex Computing is an agnostic Cloud Solutions provider. We have in depth experience in Microsoft Azure, Amazon Web Services, Office 365 and others. Our team will work with you and your budget to determine the right fit and combination of solutions. Our approach ensures dollars well spent, optimal performance for your applications, and the right backup and disaster recovery solutions. Through the cloud implementation process, Pumex Computing will streamline the effort and allow your organization to focus on

Our Approach

  • Perform Business Analysis of Organization Requirements
  • Complete Cloud Gap Analysis
  • Identify the Appropriate Cloud Solutions
  • Planning Phase for migration of Systems to the Cloud
  • Implementing a smooth Transition and Migration to the Cloud Services
  • Ongoing Support and Administration of your Cloud based systems

Cyber Security

Having a set of robust Cyber Security processes, plans and solutions in place are more important than ever. With everything we do on a daily basis moving to the digital realm, it is vital that organizations invoke the appropriate protections for their users, customers, and data which they are entrusted. Pumex Computing helps our clients implement the appropriate technology controls and provides ongoing consulting, support, and training.

Our Managed Security Services leverage an initial security review which takes a wholistic approach to both your IT systems, people, and procedures. Our approach to cyber security is multilayered, looking to create protections spread across the computers, networks, data, and applications an organization needs to keep protected.

Our Vulnerability Assessments looks for security gaps across your entire system, including processes and people. Once we have completed this gap analysis, it allows us to tailor security solutions, procedures and even security training for your users to ensure that compliance with IT Governance meets the benchmarks we set.

In today’s environment, working with your users to help them become proficient in identifying threats is more important than ever. Setting up the right, easy to understand, security training, ongoing threat detection testing, and security policies will be essential to keeping your network secure.

Our Cyber Security team has the experience to implement the appropriate controls and compliance requirements for your industry (PCI, HIPPA, FISMA, FedRAMP, etc)

  • Multi-Layered Vulnerability Assessment and Approach
  • Ongoing User Security Training and Support
  • Implementation of Multi Factor Authentication
  • Phishing Prevention
  • Email Encryption
  • 24×7 Intrusion Detection and Response
  • IT Security Policies and Governance
  • Advanced Endpoint Detection and Response
  • Real-Time Vulnerability Management

Strategic Technology Consulting

Technology is always evolving and having a partner that sits at the forefront of the evolution is vital to the success of your organization. You want an innovative provider on your side that can uncover the right technology and strategies to solve your toughest business problems. Our technology consulting team will help you steer your transformation with latest tools, design thinking, and agility to excel your organization to the forefront of your vertical.

With incredible new technologies hitting the market which leverage Cloud Computing, Artificial Intelligence, Blockchain, Machine Learning, Cyber Security; it pays to have a partner which understands the latest trends in technology and can help guide you to make the right decisions which propel the organization forward and create a solid return on your investment.

Pumex Computing Strategic Consulting will help to move the needle in your organization and become strategic in your technology adoption process. Our services include:

  • Technology Assessments
  • Technology Adoption Risk/Impact Assessments
  • IT Policy and SOP Development
  • Strategic IT Planning
  • Security Audits
  • Compliance Reviews
  • IT Program and Project Management